Kangarootime Becomes Best-in-Class CCMS Provider Just Over a Year After Launch
Kangaroo timethe Child Care Management System (CCMS) which launched in late 2020, maintained its strong momentum with a host of new customers including large, medium and small providers eager to discover and partner with the advanced platform.
“It’s been fifteen months since we officially launched Kangarootime in Australia and over that time we’ve seen our customer base more than triple with a number of major providers like Sparrow Early Learning join our community,” said CEO Scott Wayman.
“By adopting a unique and focused model of customer engagement through our Luminary Partners program, combining it with a technically very strong development capability and a values-driven corporate culture, we have created a first-class experience for our customers which is proving very difficult to match.
“We strongly believe that a culture of kindness, integrity, inclusiveness and gratitude has been key to our success and we are relentless in our pursuit of meaningful relationships to help create great software experiences for the ECEC community.”
Sparrow Early Learning, an early adopter, reports real satisfaction with Kangarootime
Sparrow Early Learning, headquartered in Brisbane, which at the end of 2021 had a network of 60 services across Australia, was one of Kanagarootime’s first major clients to engage with the group as a first adopter.
Since partnering with Kangarootime, the Sparrow team has worked closely with Kangarootime to share, not only what they expect from a CCMS partner, but also the issues they encounter on a daily basis that have always been a challenge for other providers. to resolve.
“One of the most notable aspects of our relationship with Kangarootime is their willingness to listen very carefully to the unique needs and challenges of our organizations and then work to create practical and intuitive solutions that are integrated into the platform. shape,” John Bairstow, CEO of Sparrow Early Learning said.
“Additionally, the implementation and integration journey we’ve had has been superb. It’s not easy to migrate sixty services from one system to another, but Kanagarotime’s ‘white glove’ approach and its sophisticated migration tools allowed our data to migrate seamlessly.
“Kanagarootime has proven to be an exemplary partner for us at Sparrow and is undoubtedly becoming a vital part of our overall success as providers of ECEC.”
Solving problems on behalf of customers is part of Kangarootime’s DNA
As an organization with an extensive development team, Kangarootime has invested heavily to ensure that their technical capabilities and the development team supporting them are best in class.
“We are very proud of our development team, which favors developers who have reputable and extensive CCMS experience – the team now has over 200 years of collective CCMS experience – and is led by the principal software engineer of the sector, Nick Roots,” said Sharyn Fewster, chief executive of Kangarootime Australia.
“Nick brings with him unparalleled CCMS software experience, a deep understanding of the ECEC industry, and a strong commitment to customer service and satisfaction.”
“His contribution to Kangarootime has been significant, having developed a program designed for our customers, by our customers. That is something quite incredible.
Examples of this customer-led design include a number of new features that are attracting considerable interest from the wider ECEC community, including a new Support for inclusion mod and an update Queensland Kindergarten Funding Scheme (QKFS) registration, tracking, submission and payment functionality.
“We have made tremendous progress and are confident that the Kangarootime platform will continue to go from strength to strength. This is an exciting time for us as we look to support the industry in the months and years to come.”
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